Privacy Policy

Last Updated: 7 May 2026

At Nurtured Roots Care we care deeply about privacy, trust, and the responsible handling of personal information. This Privacy Policy explains how Nurtured Roots Care collects, uses, stores, and protects personal data when you visit our website, contact us, submit an application, or use our childcare matching services.

We are committed to handling personal information in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese data protection laws.

1. Who We Are

Nurtured Roots Care is a childcare matching and introduction service based in Portugal.
We connect families with independent childcare providers, including nannies and babysitters, through a thoughtful and relationship-led matching process.
Business Name: Nurtured Roots Care
Address: Rua dos Oceanos Indico 10, 2dto, 2655-486 Ericeira, Portugal
Contact Email:fabienne@nurturedroots.eu
For any questions relating to this Privacy Policy or your personal data, you may contact us at the email address above.

2. What Information We Collect

Depending on how you interact with us, we may collect and process the following types of personal information:

Information Families May Provide

  • Full name

  • Email address

  • Phone number

  • Home location or area

  • Information about children and household dynamics

  • Parenting preferences and childcare expectations

  • Schedule and availability requirements

  • Allergy, medical, developmental, or special care information relevant to childcare matching

  • WhatsApp or email communications

  • Feedback submitted through forms or communications

Information Childcare Providers May Provide

  • Full name

  • Email address

  • Phone number

  • CV or resume

  • References and reference contact details

  • Identification documents

  • Availability and work preferences

  • Childcare experience and qualifications

  • WhatsApp or email communications

Website and Technical Information

When you visit our website, certain technical information may automatically be collected, including:

  • Browser type

  • Device information

  • IP address

  • Pages visited

  • Website usage information

  • Cookies and analytics data

This information helps us improve website performance, user experience, and service quality.

3. How We Use Personal Information

We use personal information for the following purposes:

  • To assess and manage childcare applications

  • To facilitate suitable matches between families and childcare providers

  • To communicate regarding enquiries, applications, placements, and services

  • To verify identities, qualifications, and references where appropriate

  • To improve our services and website experience

  • To maintain records relating to placements and communications

  • To respond to questions, concerns, or incidents

  • To comply with legal obligations

We only collect information that is reasonably necessary for the operation of our services.

4. Sensitive Information

Due to the nature of childcare services, some information shared with us may be considered sensitive personal data under GDPR.

This may include:

  • Health-related information

  • Allergy information

  • Developmental or special care information

  • Information relating to children

We treat this information with additional care and only process it when necessary for childcare matching, safeguarding, or service-related purposes.

Sensitive information is handled confidentially and is only shared where relevant and appropriate for placement or safety purposes.

5. Legal Basis for Processing Data

Under GDPR, we process personal information based on one or more of the following legal grounds:

  • Consent

  • Performance of a service requested by you

  • Legitimate interests related to operating and improving our services

  • Compliance with legal obligations

Where consent is required, you may withdraw consent at any time by contacting us.

6. How Information Is Shared

We do not sell personal data.
Information may be shared only where reasonably necessary for the operation of our services.
For example:

  • Relevant family information may be shared with potential childcare providers during the matching process

  • Relevant childcare provider information may be shared with potential families

  • Information may be shared with service providers supporting website hosting, email communication, cloud storage, or form processing

  • Information may be disclosed where legally required

We aim to share only the information necessary for a placement or introduction process.

7. Third-Party Services

We use trusted third-party tools and platforms to operate our business and website.
These may include:

  • Squarespace (website hosting and website functionality)

  • Google Workspace and Google Forms (email communication, document storage, and application forms)

  • WhatsApp (communication)

  • Instagram (social communication and marketing)

These providers may process personal data according to their own privacy policies and security practices.

8. Data Storage and Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration.
Measures may include:

  • Secure password-protected accounts

  • Limited access to sensitive information

  • Secure cloud-based storage systems

  • Careful handling of identification and application documents

While we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for:

  • childcare matching and placement purposes

  • ongoing communication

  • legal, accounting, or record-keeping obligations

  • safeguarding and business administration purposes

If you would like your information removed, you may contact us using the details provided in this policy.

10. Your Rights Under GDPR

Under applicable data protection laws, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to certain processing

  • Withdraw consent where applicable

  • Request transfer of your data

  • Lodge a complaint with a data protection authority

To exercise any of these rights, please contact:
fabienne@nurturedroots.eu

11. Cookies

Our website may use cookies and similar technologies to improve user experience, analyse website traffic, and support website functionality.
Cookies are small files stored on your device when you visit a website.
You may manage or disable cookies through your browser settings.
For more information, please refer to our Cookie Policy.

12. Children’s Privacy

As a childcare-related service, some information we process may relate to children.
We expect that parents or legal guardians provide any child-related information shared through our services.
We handle children’s information with heightened care and only where relevant to childcare matching and service provision.

13. International Visitors

Our services are based in Portugal and primarily intended for individuals seeking childcare services within Portugal.
If you access our website or communicate with us from outside Portugal, your information may still be processed and stored in accordance
with this Privacy Policy and applicable EU data protection standards.

14. Changes to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our services, legal requirements, or business operations.
Any updates will be published on this page with an updated revision date.

15. Contact

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Nurtured Roots Care
fabienne@nurturedroots.eu
Rua dos Oceanos Indico 10, 2dto
2655-486 Ericeira
Portugal